We are absolutely thrilled with our Pergolux purchase ! It has absolutely refreshed our backyard creating a beautiful new inviting space. We have been super thrilled by our entire experience from dealing with customer service , delivery and construction. Assembly was easy and quality s exceptional . Best purchase we have made in a long time !

Easily assembled and looks great on our decked area. Everything included, instructions straightforward; had it built quite quickly!

Our new free-standing Pergolux S3 (5x3m) is now fully installed and assembled on our patio area. The engineering and manufacturing of the pergola frame, roof louvres and glass sliding panels appears to be of outstanding quality. It was expensive but appears solid, smooth operating and looks brilliant. The main control unit works well with the remote, though WiFi/Bluetooth connectivity seems extremely poor (connection via the app is intermittent at best, even when standing directly underneath it) which is a real shame as that is one of Pergolux’s unique selling points - and influenced our decision to purchase from them instead of going to another (less expensive) manufacturer/supplier.

Of note, there was no ‘warning’ that if you purchase a second heater it cannot be integrated into the system and must be installed completely separately, which is unfortunate. As we are ‘up north’ in the British Isles, we were keen to have a heater at both ends of the pergola to provide even warmth and all year round usability. The second (or any subsequent) heater needs its own separate controller (which we had to request be sent out to us as it wasn’t automatically supplied with the our order) and a separate power source as it cannot be connected directly to the main control unit. The power cable supplied with the heater is also only long enough to feed out via the nearest leg and Pergolux does not offer an extension cable option. We have had to install a second power source at the nearest corner to the second heater. It is then operated separately by a second remote.

Sadly, our whole experience was ultimately spoiled by the UK delivery/customer service process. Having paid for our new pergola at the very beginning of May 25, hoping to be using it within a few weeks (as per their advertising), we did not receive delivery until the end of July and then when installation was started it was discovered that the wrong glass panels had been supplied for both 5m sides. Whilst this was then rectified, it took another few weeks to arrive and get them installed so it wasn’t ready to use until mid-August and it took to the end of that month to get it fully set up.

We decided to use the recommended ‘Pergola Installations’ company to construct it for us - especially as there was over 1.5 tonnes of sliding glass to fit. They are not fully operational in our area of the UK yet and the team they sent seemed to be ‘learning on the job’ but, despite a few hiccups along the way, they did a solid job and having watched it go up there is no way we could have managed it alone.

Overall, we are pleased with the eventual outcome, and are hopeful it all turns out to be worth choosing Pergolux over other more locally established pergola companies. Time will tell.

No words needed! Pictures tell a 1000 words 🔥❤️

We are so pleased with pergola . Our garden is south facing and there is no shade to seat outside . The quality is excellent and we plan to enjoy the summer for many years to come .