Excellent quality product. Very well made, easy to assemble you just need some commence and DIY experience / capability.

Had a minor issue with missing brackets but that got sorted out very quickly. Customer service have been very knowledgeable and helpful throughout.

I recommend making Aerosole Paint available for touching up or matching in additional support brackets etc.

An installation video for the Screens assemble would have been helpful as the instructions were a bit hard to follow.

Well its up and getting great reviews from relatives and friends.
Pretty straight forward installation if you follow the instructions, bye-pass them at your own peril. We did and it cost a few hours. We even used the pallet it arrived on.

I’m not sure we realised how hard this construction would be for 2 over 60 year olds. The instructions are IKEA type format and confusing at times.
It certainly took a lot longer for us to put it together.
The result we think is spectacular.

The pergola came quickly and was delivered in perfect condition. My husband and I built it together over a couple of days and it went very smoothly. It seems quite sturdy and has withstood some pretty high winds. We got the Sundream with electric louvers and LED lights. The LED lights are the perfect amount of illumination for an evening out with friends. It's a very soft, non-glaring light. We enjoyed it for a few weeks before it got cold and can't wait to get back out there. We bought 2 screens with it as well and they function smoothly with a bit of self-retracting action. We wish we had bought a 3rd screen. We got a free heater but haven't been able to use it yet as it blew a breaker when we first plugged it in. It works fine in a 20 amp plug but the one near the pergola is only 15 amp. I highly recommend this pergola for ease of build, its beauty, cost and quality.

This decision to buy a Pergola took a long time on my end since I let myself be deterred by the idea that I wanted custom sized for my 5,20x6,50m deck. But what I got quoted for that was ridiculous; anywhere from 15k with plastic (!) louvers to 40k uninstalled.

When I found Pergolux, I compared them with other kit sellers like Bon Pergola but found that they not only had the best look and seemed of much more solid quality, but they were also interested in my business without the hard sell.
Every question was patiently answered, countless resources provided so that I could be convinced of the pergolux quality .
I reconfigured my project to work with a 4x4m wall mount Pergolux and boy am I happy about the at minimum 10k saved! The missing footage does not matter a bit and our new deck design with the pergola has been greatly admired during our inaugural party..
The construction is solid. Because our project was connected to a deck built, we had the pergola installed by our contractor in about 5 hours. He who initially connected me to the 15k quoter, now tells everyone about it, since he was impressed by the quality and ease of building.

One more shoutout to their customer service: When our delivery hit a snag (entirely by fault of the logistics provider), customer service was on it and did not let go until the kit made it safely by the deadline of construction to our house. They called me back after hours, kept me informed and showed me they cared about my project and forced the logistics provider to send an extra truck to my door, just to be able to continue the work! They truly cared - well done!!!