The PERGOLUX Gourmet Tray is a fantastic addition to my outdoor setup. I received it as a free gift , thank you Ananya and Tarek , which was a lovely surprise. It's well-made and fits perfectly. I appreciate the quality and design. Thanks, Ananya and Tarek
Service from Pergolux has been great
It’s expensive but the quality is outstanding we are very happy with it and a great addition to the house plus shade as south facing - love it !
We are absolutely thrilled with our Pergolux purchase ! It has absolutely refreshed our backyard creating a beautiful new inviting space. We have been super thrilled by our entire experience from dealing with customer service , delivery and construction. Assembly was easy and quality s exceptional . Best purchase we have made in a long time !
Hi we were so excited to get our pergola the reason we bought it was to allow my paralysed son the ability to be outside but able to have a shaded area controlled by his voice. We waited around 6 months for our Sundream pergola to be delivered with the glass doors, unfortunately the motor arm and electrics were faulty on delivery so as a resulted this has delayed the completion of the installation . So this has taken the shine of the purchase a bit but hopefully this we’ll get remedied soon .
Kind regards
Grant Finlay
Easily assembled and looks great on our decked area. Everything included, instructions straightforward; had it built quite quickly!
Our new free-standing Pergolux S3 (5x3m) is now fully installed and assembled on our patio area. The engineering and manufacturing of the pergola frame, roof louvres and glass sliding panels appears to be of outstanding quality. It was expensive but appears solid, smooth operating and looks brilliant. The main control unit works well with the remote, though WiFi/Bluetooth connectivity seems extremely poor (connection via the app is intermittent at best, even when standing directly underneath it) which is a real shame as that is one of Pergolux’s unique selling points - and influenced our decision to purchase from them instead of going to another (less expensive) manufacturer/supplier.
Of note, there was no ‘warning’ that if you purchase a second heater it cannot be integrated into the system and must be installed completely separately, which is unfortunate. As we are ‘up north’ in the British Isles, we were keen to have a heater at both ends of the pergola to provide even warmth and all year round usability. The second (or any subsequent) heater needs its own separate controller (which we had to request be sent out to us as it wasn’t automatically supplied with the our order) and a separate power source as it cannot be connected directly to the main control unit. The power cable supplied with the heater is also only long enough to feed out via the nearest leg and Pergolux does not offer an extension cable option. We have had to install a second power source at the nearest corner to the second heater. It is then operated separately by a second remote.
Sadly, our whole experience was ultimately spoiled by the UK delivery/customer service process. Having paid for our new pergola at the very beginning of May 25, hoping to be using it within a few weeks (as per their advertising), we did not receive delivery until the end of July and then when installation was started it was discovered that the wrong glass panels had been supplied for both 5m sides. Whilst this was then rectified, it took another few weeks to arrive and get them installed so it wasn’t ready to use until mid-August and it took to the end of that month to get it fully set up.
We decided to use the recommended ‘Pergola Installations’ company to construct it for us - especially as there was over 1.5 tonnes of sliding glass to fit. They are not fully operational in our area of the UK yet and the team they sent seemed to be ‘learning on the job’ but, despite a few hiccups along the way, they did a solid job and having watched it go up there is no way we could have managed it alone.
Overall, we are pleased with the eventual outcome, and are hopeful it all turns out to be worth choosing Pergolux over other more locally established pergola companies. Time will tell.
Purchased a little over a month ago and couldn't be happier with it, very solid piece of kit and well engineered.
Keeps the sun off us, or on us depending on what I choose to do with the remote shutters, and has also served to keep the rain off. Nifty feature is that after it has rained, when you open the shutters again the water is channelled down the legs and doesn't end up dripping on you.
It's not the cheapest on the market but you get what you pay for and this is worth every penny.
After researching all the brands, makes and models available in my budget. Pergolux stood out. From their friendly customer service team, to their delivery drivers. the whole process was flawless.
The Sundream 4 x 6 Freestanding went together as per the instructions easily. I highly recommend this product and the brand Pergolux
We love our 5m x4m Pergolux pergola. Our outdoor area has been greatly enhanced by its addition. My husband and friend set up the frame and I helped installing the louvres. We’re all in our seventies and found the instructions easy to follow. My husband did print off the instructions and they were followed to the ‘T’. It’s been very wet in Perth and windy in Perth these past few weeks and our outdoor setting has stayed dry. We don’t have to worry about the umbrella being blown away anymore.
So good with spreading heat. Covers the entire area! Allows you do things like this in the cold!
Looks great. Was reasonably straightforward to install. Just a few steps on the assembly video we’re out of sequence and a little confusing.
We are so pleased with pergola . Our garden is south facing and there is no shade to seat outside . The quality is excellent and we plan to enjoy the summer for many years to come .
Impressed from the end to end experience, from the packaging to the quality of the components. Using the YouTube vides and manual myself and 3 friends had it up in around 4 or 5 hours without any issues. Now enjoying the usage of having shade over my patio / outside kitchen area :)
Following the instructions and the video guide these were so easy to fit and they are exactly what we hoped. The colour is as hoped, a pleasing natural warm white glow, as opposed to the overly orange, pale yellow or cooler hues you can often get from RGBs. The range of brightness is perfect, from all the way down to present but just ambient, all the way up to bright dining light. We are very happy with these lights to be honest - couldn't be happier!
We love our new Pergolux Pergola! We bought the wall mounted Sundream S3 5mtr x 4mtr and it looks amazing and ready to house our new outdoor kitchen. Installation took longer than the 4-6 hours that is described, however the instructions and videos were really helpful. I would advise anyone buying a wall mounted unit to get an angled electonic drill attachment as us not having one of these put at least 3 hours on the install just using a standard alan key. (I have bought one afterwards - see pic for what we'd recommend using!)
The lights and heater and remote are all amazing. Looks like some of the top end models whic cost 3 - 4 times more.
I’ve had my Pergola S3 for a couple of weeks and am absolutely delighted with it! I have a south facing garden but haven’t been able to be out in it for the last 10 years as ten years ago I was diagnosed with an autoimmune condition which means avoiding the sun completely. This pergola had literally changed my life! I can be outside having breakfast or a cup of tea or dinner etc whether it’s raining or sunny.
There were some issues with the delivery but it was explained to me that these were down to the courier company and the customer service team at Pergolux sorted these out.
I opted to have the coloured lights and they’re fab? I think six or seven colours to choose from, purple is my favourite but I think red could come into play during the chillier evenings in the autumn! I can now also be out there when it’s dark! (Photos taken from my neighbour’s garden to get a better idea).
It’s a really solid pergola, very well made. Takes two people to put up and everything is provided, you literally need screwdrivers, a drill, a mallet and ladders. There are how to videos on You Tube for every step of the way.
Thank you Pergolux 😊
We looked far and wide for the right pergola for our next project but we were delighted in our choice of Pergolux. The S3 Pergolux 3x3 Sundream with a heater, warm white LED lighting and screens worked as envisaged. Very high-end premium features and exceptional customer service. Would highly recommend. Kind wishes, Oliver from www.ohgardendesign.co.uk
We ordered a large Skydance s3 which was delivered on time but when it came to assembly some days later noticed that the wrong legs had been sent.
Pergolux were quick to acknowledge the error and had me legs sent to us in the space of 4 days and the finished product is fantastic
Love the new pergola, it’s like a new room, which can be switched between inside and out. It is very well made and we got the Pergolux installers to build, which they did a great job!
We purchased the sundream S3 4 x 3 and simply love it!
It needed to be slightly modified to accomadate the install location, (Cut 32 centimetres off one leg to sit on a small wall) but this can be done by anyone with a moderate DIY skills. I ccose Pergolux after comparing the material specifications to othe brands, They are not the cheapest but you get what you pay for. Recommended!
After looking for a bespoke pergola, we decided to go with Pergolux. We couldn't be happier with our purchase! Great product, made exactly to the dimensions we needed, without any unforeseen problems!
Loved doing this DIY project with some custom modifications to fit our special requirements.
We love it so far. Need to finish off securing it to our patio and we're planning to add screens to finish it off. It's already transformed our outdoor space and we're using it all the time now.
Assembly took a day and a half, maybe could have been a day if we hadn't picked a particularly wet day to do it. You do need to be pretty handy to do it, so installation team might be useful if you're not.
Support and sales teams have been great when I contacted them.
Although our Pergola took longer than the 6 to 8hrs to build, I am still extremely impressed with the quality and service of this product. Delivery was prompt and easily tracked. Every aluminium piece fitted together perfectly with quality stainless steel fixtures. We will be using ours as a carport and multi-purpose outdoor room, as you can see it works perfectly.
