We ordered a large Skydance s3 which was delivered on time but when it came to assembly some days later noticed that the wrong legs had been sent.
Pergolux were quick to acknowledge the error and had me legs sent to us in the space of 4 days and the finished product is fantastic
Love the new pergola, it’s like a new room, which can be switched between inside and out. It is very well made and we got the Pergolux installers to build, which they did a great job!
We purchased the sundream S3 4 x 3 and simply love it!
It needed to be slightly modified to accomadate the install location, (Cut 32 centimetres off one leg to sit on a small wall) but this can be done by anyone with a moderate DIY skills. I ccose Pergolux after comparing the material specifications to othe brands, They are not the cheapest but you get what you pay for. Recommended!
After looking for a bespoke pergola, we decided to go with Pergolux. We couldn't be happier with our purchase! Great product, made exactly to the dimensions we needed, without any unforeseen problems!
Loved doing this DIY project with some custom modifications to fit our special requirements.
We love it so far. Need to finish off securing it to our patio and we're planning to add screens to finish it off. It's already transformed our outdoor space and we're using it all the time now.
Assembly took a day and a half, maybe could have been a day if we hadn't picked a particularly wet day to do it. You do need to be pretty handy to do it, so installation team might be useful if you're not.
Support and sales teams have been great when I contacted them.
Although our Pergola took longer than the 6 to 8hrs to build, I am still extremely impressed with the quality and service of this product. Delivery was prompt and easily tracked. Every aluminium piece fitted together perfectly with quality stainless steel fixtures. We will be using ours as a carport and multi-purpose outdoor room, as you can see it works perfectly.
Bought 2 S1 Screen for my Pergolux Pergola to protect the garden furniture. Screens were reasonably easy to fit and finish the pergola off nicely. My only observation which is slightly annoying is that both screens tend to retract about 15-20cm leaving a gap at the bottom. This doesn’t happen immediately upon closing but if left overnight the gap has appeared in the morning.
We received first class service from William & the team at Pergolux. A team of installers came on a weekend to instal our 3 pergolas for our soon to be opened hotel. The pergolas are great value for money & complement our refurbished property beautifully. We couldn't recommend Pergolux more highly.
Definitely more than 3-5 hours work for 2 people. Maybe triple that! The leaflet instructions and animated videos are not comprehensive enough for smooth assembly. What would really help is a video with real footage of assembly. That would make things so much clearer. I would recommend professional assembly! The product itself is top notch!
The pergola was delivered within the quoted time, the delivery team consisted of four men who were able to carry the packages through to the back garden when asked.
The assembly team arrived as arranged and completed the assembly in one day with no problems.
Very happy with the end result, especially as the price was discounted due to being a previous model.
We recently published two S2 4x3 pergolas to cover the back of patio area including an outdoor kitchen.
We had some challenges with delivery albeit this was not a Pergolux issue but the couriers. That said Pergolux were good at supporting.
Finally we also used the recommended f itting team who were brilliant.
Overall a good experience and it looks great in our garden.
Really pleased with our pergola S1 screen. Enriches the pergola even more.
Instructions were clear and straightforward although we struggled getting it up with two of us (5ft6 pensioners) and had to get our neighbours in to help get it in position as the cassette is heavy. Fantastic quality though. Probably buying another screen for the side.
Overall good experience with Pergolux and good customer service. The only small items that could have made 5 star were better communication on delivery and better instructions for fitting the additional parts. For delivery, there were no updates of scheduling, or any order updates until the delivery date was provided. Additionally the delivery company failed to deliver twice and only provided the Pergola on the 3rd attempt. However this is not primarily Pergolux fault. For instructions, after receiving the free heater unit, it was not made clear anywhere that this is significantly easier to fix and run the cables if you fit it before actually fitting the last roof louvre or the front plate hiding the motor is virtually impossible to get back out. A small adjustment would help with this. However now all finished, the Pergola looks stunning and is clearly well made. Recommended overall.
We love our new pergola. Delivery and packaging was perfect. So many ways to look at construction information - manual with product, on line, video and someone on the end of the phone (although we didn’t need to call).
We used our local builder to put it together as we needed to cut the legs down to fit our bungalow.
It was straightforward to put together with 3/4 people to move it.
It is very good quality and solid.
We chose white louvres and this brightens up the inside which is great as we have it over patio doors. It hasn’t darkened the room at all.
We highly recommend the S1 pergola and the whole customer experience. We are probably going to buy one screen to enhance it further. Well done Pergolux UK.
Really happy with my new pergola. Communication with company was excellent and product quality great. Installed it ourselves over a weekend.
We recently purchased a 3m x 3m Freestanding S1Pergolux in anthracite with white roof louvres.
Having seen the Pergolux a while ago, it took some time to convince the mrs on the purchase as its a significant spend. That said we are delighted with our purchase and it completes our garden perfectly.
The build quality and finish is of excellent quality. It does feel like a very luxurious addition to our home and will get great use as it will allow us to use the garden all year round.
I installed the Pergolux myself fairly quickly with just a little assistance of my wife and son holding the frame when needed. The only gripe I would state is that the build instructions could be more detailed with clearer picture showing more detail. When installing the heater for example, there's no instrucions on paper, a QR code has to be scanned, the video shown is for a S2 or S3 and don't relate to the S1 so I was left to work out how to run the power line myself which wasn't as simple as it sounds.
After sales customer service was excellent, unfortunately one of the posts of the Pergolux arrived with a little damage, this was resolved very quickly to our complete satisfaction.
Overall we a delighted with the purchase and would recommend a Pergolux, its not a small purchase but believe it to be worth the money.
From ordering to assembly the process has been great. The quality is clear to see and the area it creates is special. Well done Pergalux!
Excellent quality product. Very well made, easy to assemble you just need some commence and DIY experience / capability.
Had a minor issue with missing brackets but that got sorted out very quickly. Customer service have been very knowledgeable and helpful throughout.
I recommend making Aerosole Paint available for touching up or matching in additional support brackets etc.
An installation video for the Screens assemble would have been helpful as the instructions were a bit hard to follow.
Well its up and getting great reviews from relatives and friends.
Pretty straight forward installation if you follow the instructions, bye-pass them at your own peril. We did and it cost a few hours. We even used the pallet it arrived on.
I’m not sure we realised how hard this construction would be for 2 over 60 year olds. The instructions are IKEA type format and confusing at times.
It certainly took a lot longer for us to put it together.
The result we think is spectacular.
The blinds have come very soon. They were an additional order to my pergola and block the mild wind without issues.
The pergola looks fantastic and is completely water-tight, a big improvement on the fabric gazebo we previously had. The quality is top-notch, and whilst the assembly took some time (9 hours with 2 people), it's absolutely worth it. We've had lots of very positive comments and expect it to last many years.
This is my second pergolux pergola and I have bought the lights both times. They are great and set it all off at night. The RGB colour changing are best in my opinion.
The S2 Pergola is great quality and a wonderful addition to my garden.
Last year I bought a free standing 3 x 3 S1 pergola which was a joy to build and only took myself and a friend an afternoon to erect, 14 months on it still looks as good as new and I am very happy with it.
I bought the S2 3 x 3 wall mounted variety in april this year and after waiting 2 months for delivery was excited to get it built; unfortunately despite ordering the gutter mounted lighting system at the same time I had to wait until August for delivery which was frustrating as it is not possible to fully assembly the pergola and then retrofit the lights. All in all the S2 is a challenging build in comparison to the S1, however despite the supply chain issues I am very happy with the finished product and would highly recommend it.
I would also like to praise the customer service, in particular Tarek who is extremely helpful and knowledgeable in all aspects of the assembly.
