Took us a long time to decide on which Pagoda to go for as there are so many in the market. But I have to say the quality and customer service have been great. Its also an incredibly well designed product. Put together by Matt’s team, would highly recommend!
I spent literally months shopping for a pergola. It was going to be a huge part of our overall backyard design that included a pool and kitchen. I researched wood types, steel types, alloy types. I needed something modern but not over the top and sturdy. I am in the Dallas area and we sometimes deal with hail storms. I needed to be able to have quick access to louvers to prevent damage. After months of detailed searching, I chose Pergolux Skydance. ---- couldn't be happier with my choice! You will not be disappointed!
We are extremely pleased with the new Pergolux Skydance pergola that we have now had for a couple of months. This is a large and solid structure and found that it was necessary to build the pergola away from the building we wanted it to be located against. We found that the final connections could not be completed from the inside as we had been advised, and we were lucky to be able to lift the entire pergola onto rollers and away from the main building to complete the installation, before rolling back to it's final location. Very pleased to see that the installation instructions have now been greatly improved - it would have helped us tremendously if we had them before we built ours! We had a problem with the motor soon after completing the build but fortunately the help desk quickly arranged a replacement to be delivered. The pergola is very well constructed and we will definitely be recommending it to anybody interested.
We did a lot of research before we made our purchase . I am so glad we did as this design is the best . We have now had our Pergolux for 3 months and it been like having another room to the house , well garden room . We have sat out most nights and it certainly helps with having the screens and 2 heaters when the nights are drawing in .
We had a video call with the Pergolux team and this helped in many ways with them demonstrating how the roof works and screens . We ended up going for the sundance model as this has the flat roof when closed . We had lots of questions and they got back to us the following day with the answers . Great service .
I would recommend that you have a professional company install the unit as it took them 6 hours to erect ours and I am so glad we made that decision . Pergolux will send you contact details for assistance with having the unit erected . The company we had were able to do the assembly within 6 days of the pergolux being delivered . Excellent service from them as well.
Great service and highly recommend this company .
Just completed construction of 3*3 pergola- took our time referring back to instructions and video app continually. All went smoothly and we now have a really solid pergola which we are well pleased with.
Just a small comment regarding the video- if sections of it were able to be slowed down a bit that may help
Otherwise, we are very happy from delivery, contact and construction
I’ve had my Pergolux pergola for 3 months. So glad I’ve got it. Best thing I’ve bought in years. Had it installed by M Heaven Ltd. They were excellent & sooo helpful. Perfect job & very tidy. Couldn’t have done better than to go with Pergolux & MHeaven Ltd. Definitely recommend.
We purchased the Pergolux Pergola with LED lights and wooden slat walls. We are very happy with the product as this looks classy, feels solid and is great for hosting.
Having shopped around I would recommend Pergolux in terms of value for money and customer service.
Rav
We are very happy with our pergola suits for the garden and valuable in any matter .We love it!
The Pergolux brand is one complete class and high-end craftsmanship! The quality is excellent and is worth every penny. The assemble instructions could be more detailed as it took a lot longer than 4 hours to install, but we got there and it was worth it in the end. Would highly recommend.
I am very happy with the quality and customer support I received from Pergolux.
The Pergola was delivered very quickly after placing the order with Mark. A few screws were missing, but that wasn't an issue, they sent them the next day.
The quality of the Pergola is exceptional, the integrated RGB LED light stands out. I am very pleased with this purchase.
The pergola arrived on the day and time expected.
We had excellent customer service and advice from Mark at the Abingdon site.
I fitted it in a couple of days. Instructions from leaflet and online easy to follow.
I'm thrilled with the recently installed pergola in my lawn! It's proven to be an incredible addition that offers both style and functionality. The design is remarkably chic, blending seamlessly with the surroundings. The value for the investment is impressive, as the pergola (along with the sliding glass doors, wooden slats and the custom LED lights) feels solid and well-crafted. What truly sets this experience apart is the exceptional customer service. From planning to installation (used one of the Pergolux recommended vendor), the team ensured everything went smoothly. Overall, I couldn't be happier with my choice – a wonderful pergola that enhances my outdoor space & provides great value.
Excellent product with excellent support and customer service.
Tricky to install if you have never installed one before but straight forward once you have learnt how.
We love spending time in our garden and the Pergola adds a whole new dimension.
This is a sturdy and high quality product.
The order process and delivery was really straight forward. The pergola seems robust and looks like it will weather well. I had it installed by Matthew, the Pergolux installer. I’m glad I did as it’s a time consuming process. The LEDs are a great addition and glad we had them. The pull down screen is good and going to install another for winter. Exactly what we wanted to cover the hot tub for summer and winter. One thing, the kit doesn’t include is a seal to the wall. So be prepared before installing.
I received my pergola 3x3 with three screens and the delivery was prompt and the drivers carried it all through the house to where I wanted it (it was all very heavy ) and I assembled it in may just in time for the hot weather , I had one issue when putting it together with some certain screws missing but that was rectified straight away after I contacted them and I had a question about the screens which was explained and answered through the chat on their website.if anyone is considering getting one I would say do it and you won’t regret it, I have enjoyed many days/ evenings in the garden which gives you plenty of options with having the screens and shade if required.it seems like it is very good quality and I hope to enjoy it for many years to come.
Very pleased with the new Pergolux with sliding glass on two sides and fixed glass on the third. The “cube” as it has become known is a great indoor/ outdoor space - Ideal for entertaining and summer evenings.
Super product. Instruction diagrams could be bigger and video much slower !
Item damaged in transit was replaced next day.
Beware of cheaper products, this is bulletproof.
Very pleased with purchase, great build quality
Outstanding customer service particularly when assembling !
Instructions could be better though
Our Pergolux pergola has given us a whole new room, just outdoors. Affording shade and/or shelter when needed, the louvre roof is idea. The structure is sturdy and of excellent quality; packaging and delivery was first class and customer service prompt and helpful. Only slight niggle was that the assembly instructions were not as clear as might be. It took our contractor about 4 hours with three people, but he has recommended them to further clients since, so it hasn’t put him off!
It’s one year since we bought the pergola and it’s look perfect. Well made and good looking pergola.
Customer service exceptional. Very kind and informative.
I recommend this pergola to anyone who wants to spend more time around the garden.
Our pergola is standing, we are just enthusiastic about the structure, material, appearance, processing. A completely successful roofing
Finally got this installed after several weeks of bad weather. All items were very well packaged and had clear stickers on them. It took a longer than expected as we had the roof beam upside down. One extra sticker on the product or a close up in the intstructions would have stopped this mistake and save time.
The finish is excellent and the fittings are well designed and strong. We chose a white roof as the light reflects better and doesn't make the house dark. I'm extremely pleased with the product and we still have more to do. Once the electric is connected we will get the heater and lights installed. We also have glass doors on back order for a few weeks time. Once they are installed I'll leave an updated review.
Mark and the team were very helpful and quick to respond to questions. If you are shopping around for a pergola you need look no further.
Screens are amazing. You can see in depending on angle . Keeps sun out very pleased.
Very simple. Super simple to mount :)
One suggestion for a slight improvement may be to deliver the screens with finished holes in the rails so that you do not have to drill yourself :)
Well made and a sleek structure. Mark went above and beyond to make sure it was delivered when we were told on the morning of delivery by DX there had been a delay (this would have caused a problem due to a break we had scheduled). He arranged delivery the next day after spending a considerable amount of time sorting that - thank you Mark!
It took longer than 2 hours to erect - the instructions need to be clearer as other people have said but we managed with those and u- tube videos. Very pleased with the pergola and can’t wait to use it
