Overall good experience with Pergolux and good customer service. The only small items that could have made 5 star were better communication on delivery and better instructions for fitting the additional parts. For delivery, there were no updates of scheduling, or any order updates until the delivery date was provided. Additionally the delivery company failed to deliver twice and only provided the Pergola on the 3rd attempt. However this is not primarily Pergolux fault. For instructions, after receiving the free heater unit, it was not made clear anywhere that this is significantly easier to fix and run the cables if you fit it before actually fitting the last roof louvre or the front plate hiding the motor is virtually impossible to get back out. A small adjustment would help with this. However now all finished, the Pergola looks stunning and is clearly well made. Recommended overall.
We love our new pergola. Delivery and packaging was perfect. So many ways to look at construction information - manual with product, on line, video and someone on the end of the phone (although we didn’t need to call).
We used our local builder to put it together as we needed to cut the legs down to fit our bungalow.
It was straightforward to put together with 3/4 people to move it.
It is very good quality and solid.
We chose white louvres and this brightens up the inside which is great as we have it over patio doors. It hasn’t darkened the room at all.
We highly recommend the S1 pergola and the whole customer experience. We are probably going to buy one screen to enhance it further. Well done Pergolux UK.
Really happy with my new pergola. Communication with company was excellent and product quality great. Installed it ourselves over a weekend.
We recently purchased a 3m x 3m Freestanding S1Pergolux in anthracite with white roof louvres.
Having seen the Pergolux a while ago, it took some time to convince the mrs on the purchase as its a significant spend. That said we are delighted with our purchase and it completes our garden perfectly.
The build quality and finish is of excellent quality. It does feel like a very luxurious addition to our home and will get great use as it will allow us to use the garden all year round.
I installed the Pergolux myself fairly quickly with just a little assistance of my wife and son holding the frame when needed. The only gripe I would state is that the build instructions could be more detailed with clearer picture showing more detail. When installing the heater for example, there's no instrucions on paper, a QR code has to be scanned, the video shown is for a S2 or S3 and don't relate to the S1 so I was left to work out how to run the power line myself which wasn't as simple as it sounds.
After sales customer service was excellent, unfortunately one of the posts of the Pergolux arrived with a little damage, this was resolved very quickly to our complete satisfaction.
Overall we a delighted with the purchase and would recommend a Pergolux, its not a small purchase but believe it to be worth the money.
From ordering to assembly the process has been great. The quality is clear to see and the area it creates is special. Well done Pergalux!
Excellent quality product. Very well made, easy to assemble you just need some commence and DIY experience / capability.
Had a minor issue with missing brackets but that got sorted out very quickly. Customer service have been very knowledgeable and helpful throughout.
I recommend making Aerosole Paint available for touching up or matching in additional support brackets etc.
An installation video for the Screens assemble would have been helpful as the instructions were a bit hard to follow.
Well its up and getting great reviews from relatives and friends.
Pretty straight forward installation if you follow the instructions, bye-pass them at your own peril. We did and it cost a few hours. We even used the pallet it arrived on.
I’m not sure we realised how hard this construction would be for 2 over 60 year olds. The instructions are IKEA type format and confusing at times.
It certainly took a lot longer for us to put it together.
The result we think is spectacular.
The blinds have come very soon. They were an additional order to my pergola and block the mild wind without issues.
The pergola looks fantastic and is completely water-tight, a big improvement on the fabric gazebo we previously had. The quality is top-notch, and whilst the assembly took some time (9 hours with 2 people), it's absolutely worth it. We've had lots of very positive comments and expect it to last many years.
This is my second pergolux pergola and I have bought the lights both times. They are great and set it all off at night. The RGB colour changing are best in my opinion.
The S2 Pergola is great quality and a wonderful addition to my garden.
Last year I bought a free standing 3 x 3 S1 pergola which was a joy to build and only took myself and a friend an afternoon to erect, 14 months on it still looks as good as new and I am very happy with it.
I bought the S2 3 x 3 wall mounted variety in april this year and after waiting 2 months for delivery was excited to get it built; unfortunately despite ordering the gutter mounted lighting system at the same time I had to wait until August for delivery which was frustrating as it is not possible to fully assembly the pergola and then retrofit the lights. All in all the S2 is a challenging build in comparison to the S1, however despite the supply chain issues I am very happy with the finished product and would highly recommend it.
I would also like to praise the customer service, in particular Tarek who is extremely helpful and knowledgeable in all aspects of the assembly.
It took 4 days and 3 people to put the wall-mounted 4x4m up. All the screws are at the back of the section you put on the wall, this made it extremely difficult. Need an engineering degree to figure out the instructions. It is now up and looks fab.
After 1 year the pergola still looks perfect . Good quality and nice withe led light ( shame I couldn't get the rgb light with my last year model ) Had a small issue with the motor however all sorted by customer service after just few days. For all of these they also offered a nice pergola heater for free !
Was looking for a good quality Pergola that would withstand strong winds as I have lost 2 due to weather conditions here in Ireland. Haven’t put up a review before as I was waiting to test it properly. Ordering, advice and delivery were excellent and we put up the Pergola ourselves, we followed the online video and once we got a feel for it the installation was easy for anyone who is good with that sort of thing.
The Pergola is beautiful and has transformed the garden, especially in the evenings and hot days where the shade is very welcome.
So last weekend we had a stormy night where I lost several plants due to high wind but it did not affect the pergola at all.
I’m absolutely delighted with my Pergolux with the wet summers becoming the norm now it’s just fabulous being able to enjoy the garden no matter what the weather. The lights and heater really finish it off. Excellent quality first class product.
Thank you Pergolux
Was looking for a good quality Pergola that would withstand strong winds as I have lost 2 due to weather conditions here in Ireland. Haven’t put up a review before as I was waiting to test it properly. Ordering, advice and delivery were excellent and we put up the Pergola ourselves, we followed the online video and once we got a feel for it the installation was easy for anyone who is good with that sort of thing.
The Pergola is beautiful and has transformed the garden, especially in the evenings and hot days where the shade is very welcome.
So last weekend we had a stormy night where I lost several plants due to high wind but it did not affect the pergola at all.
I’m absolutely delighted with my Pergolux with the wet summers becoming the norm now it’s just fabulous being able to enjoy the garden no matter what the weather. The lights and heater really finish it off. Excellent quality first class product.
Thank you Pergolux
We recently purchased a Pergola S2 from Pergolux, including accessories (ZIP roller and LED). We are very satisfied with the quality of the product. The assembly of the S2 is straightforward with the PDF description and video and can be done in 3.5 hours. The only downside was that the LED stripes were not included in the delivery. After contacting customer service, the missing LEDs will be delivered in the next few days. The pergola gives a high-quality overall impression and is highly recommended.
Very well-thought-out system, high-quality materials, and top-notch quality.
The LED stripes really make the pergola stand out. Our friends are always amazed—it looks fantastic and is the perfect finishing touch.
Simple, yet beautiful design. Creates a cozy light. We received the lamp with our pergola; however, we probably wouldn't have bought it for the individual price.
Great design, sturdy and high-quality construction. Good workmanship and secure transport packaging.
Quality 5 stars!
Unfortunately, the delivery time was much longer than advertised. The assembly was sometimes a bit complicated.
Pre-assembled parts were sometimes misleading and made access to screws difficult.
For the frame, you need at least 3 people, and for attaching the slats later, 2. I took more than 8 hours, not a craftsman.
Exactly the kind of pergola we wanted. You stay nice and dry when sitting outside in the rain. When the sun is shining, you just close the slats and you're super protected.
I did the setup mostly by myself, with just two exceptions. So it's definitely doable with some handyman skills. It took me about 8 hours in total.
All in all, worth the money! Top!
